Operating Systems: Microsoft Windows, macOS, Chrome OS, Linux, Android, iOS

Remote Support & Monitoring: BeyondTrust, NinjaOne, UltraViewer, GoToAssist, Fast Support, SplashTop, TeamViewer, PRTG, mRemoteNG, etc.

Endpoint & Device Management: Microsoft Intune, Autopilot, JAMF, JAMF Pro, JAMF Connect, Apple Configurator, Admin By Request

Identity & Access / Security: Azure AD / Microsoft Entra ID, PIM, MFA, SSPR, SAML/SSO, Bitdefender, Cisco Webroot, Malwarebytes, Emisoft, Windows Defender, Firewalls (PF Sense, SonicWall, WatchGuard)

Cloud & Infrastructure: Microsoft 365, Office 365, Azure Portal, SharePoint, OneDrive, Exchange, Azure Services, NAS / SAN, Networking (Meraki, Unifi)

Ticketing & CRM: Salesforce, AutoTask, ConnectWise, Spiceworks, Freshdesk, Fresh Service, Atera, IT Glue, Service Now, Solar Winds, Zen Desk, Zoho Desk, Jira Service Management

Productivity & Software: Microsoft Office Suite, Adobe Suite, Smartsheet, Lucidchart / Lucid Spark, Evernote, Box / Dropbox / Egnyte, Platypus, etc.

Networking & Diagnostics: IP Monkey / IP Chicken, MX Toolbox, Port Tracer, Netmon, Advanced IP Scanner

VoIP / Communication Systems: Cisco UC, Mitel, YeaLink, Samsung phone systems, Teams Voice, MiCollab

Backup & Recovery: Acronis, Synology NAS, Disc Copt, Smart Deploy

Hardware & Peripherals: Printers, docking stations, Zebra printers, cameras, monitors, external drives, mini PCs (Intel NUC), etc.

Cybersecurity Software & Platforms: Wireshark, Metasploit, Nmap, Nessus, Kali Linux, John the Ripper, Nikto, Snort, Aircrack-ng, Forcepoint, Splunk, Burp Suite, Fortinet, NetStumbler, Nexpose, Acunetix Ltd., Cain and Abel, CrowdStrike, LifeLock, Malwarebytes, Nagios