Technologies I’ve Used Professionally

Operating Systems: Microsoft Windows 10 & 11, macOS, ChromeOS, Linux, Android, iOS, Windows Server, Active Directory, Terminal Services (RDS)

Remote Support & Monitoring: BeyondTrust, NinjaOne, LogMeIn, GoToAssist, Fast Support, SplashTop, TeamViewer, PRTG, mRemoteNG, Syncro, Kaseya, Hudu

Endpoint & Device Management: Microsoft Intune, Autopilot, JAMF, JAMF Pro, JAMF Connect, Apple Configurator, Admin By Request, SCCM, Kandji, Mosyle, Microsoft Purview, Device Imaging

Identity & Access + Security: Azure AD, Microsoft Entra ID, PIM (Privileged Identity Management), MFA, SSPR, SAML, SSO, Conditional Access, RBAC, Bitdefender, Cisco Webroot, Malwarebytes, Emisoft, Windows Defender, Microsoft Defender for Endpoint & Cloud, Firewalls (PF Sense, SonicWall, WatchGuard), Sentinel One, OneLogin, Bitwarden, LastPass, Zero Trust

Cloud & Infrastructure: Microsoft 365, Office 365, Azure Portal, Azure Services, Azure VMs, SharePoint, OneDrive, Exchange, Okta, AWS, Google Workspace, Google Admin Console, Hyper-V, VMware, Citrix, SQL Server, DFS (Distributed File System)

Ticketing & CRM: Salesforce, AutoTask, ConnectWise, Spiceworks, Freshdesk, Fresh Service, Atera, IT Glue, ServiceNow, SolarWinds, ZenDesk, Zoho Desk, Jira Service Management, Audigy, SAGE CRM

Productivity & Software: Microsoft Office Suite, Outlook (PST & OST, RSS, Calendar Sync, Address Books), Adobe Suite, Smartsheet, Lucidchart, LucidSpark, Evernote, Box, Dropbox, Egnyte, Platypus, Slack, Adobe Cloud Licensing, FedEx Systems (Label - Automation)

Networking & Diagnostics: IP Monkey, IP Chicken, MX Toolbox, Port Tracer, NetMon, Advanced IP Scanner, Networking (Meraki, UniFi), NAS, SAN, TCP, IP, Routing Protocols, SIP, SSL, IPSec, VLANs, QoS, Traffic Shaping, DHCP, DNS

VoIP & Communication Systems: Cisco UC, Mitel, YeaLink, Samsung Phone Systems, Teams Voice, MiCollab, RingCentral, Zoom, Google Meet, Microsoft Teams, Skype, Cisco Webex, Cal Video, VoIP Provisioning Systems

Backup & Recovery: Acronis, Synology NAS, Disc Copt, Smart Deploy, Datto, Backblaze, Backupify, Comet Backup

Programing & Scripting: Bash, Python, PowerShell, JavaScript, Java, SQL, C++, C#, Ruby, PHP, Go, Rust, R, TypeScript

Hardware & Peripherals: Printers, Docking Stations, Zebra Printers, Cameras, Monitors, External Drives, Mini PCs (Intel NUC, HP Elite Desktop)

Cybersecurity Software & Platforms: Wireshark, Metasploit, Nmap, Nessus, Kali Linux, John the Ripper, Nikto, Snort, Aircrack-ng, Forcepoint, Splunk, Burp Suite, Fortinet, NetStumbler, Nexpose, Acunetix Ltd., Cain & Abel, CrowdStrike, LifeLock, Malwarebytes, Nagios, DNS Filter, SPF, DKIM, DMARC, SMTP, Mimecast